NuCEM is a Travel CRM for travel agencies that capture enquiries from WhatsApp, Meta leads, Instagram, Email, websites, telephone calls, and walk in customers. It centralizes enquiries, tracks lead status, and manages the workflow from enquiry to quotation, follow ups, confirmation, and post sale customer follow up.
Customer Inquiries are spread across personal Whats App, emails, Instagram, and phone calls. Follow-ups depend on memory. Response times slip. Managers lack visibility. Finance is looped in late. Customers wait—and bookings are lost. nuCEM brings control back.
Customer response
Missed Leads
Sales Closing
Customer Inquiries are spread across personal Whats App, emails, Instagram, and
phone calls. Follow-ups depend on memory. Response times slip.
Managers lack visibility. Finance is looped in late. Customers wait—
and bookings are lost. nuCEM brings control back.
NuCEM is a Travel CRM built for the travel industry, designed for travel agencies, tour operators, and travel companies that manage high volumes of customer inquiries.
It acts as the revenue discipline and service control layer of a travel business by combining enquiry capture, lead tracking, follow up enforcement, and post booking service monitoring in one controlled system.
NuCEM is designed for travel businesses at different stages of growth, from agencies managing their first digital leads to enterprise travel companies handling high enquiry volumes.
For agencies managing Meta leads, WhatsApp enquiries, Instagram messages, website enquiries, and walk-in customers who need structured follow ups and better conversion control.
For agencies handling multiple services, higher enquiry volumes, and separate sales and operations teams that require structured workflows, SLA discipline, and operational coordination.
For large travel companies requiring revenue discipline, multi branch visibility, workflow governance, and service delivery control.
Capture inquiries, manage sales progression, deliver services, and maintain customer relationships through a structured travel CRM workflow.
All inquiries are automatically captured and converted into structured service requests so no opportunity is missed.
Ensures faster response time and accountability.
Consultants manage inquiries through defined workflow stages.
Ensures every inquiry receives timely attention.
This stage marks the transition from sales to service delivery.
Track operational progress for confirmed bookings. Ensures smooth execution of travel services.
Customers can access their service information through the portal. Improves transparency and convenience for customers.
Continue engagement even after the booking is completed. Strengthens customer relationships and improves retention.
NuCEM is a Travel Agency CRM built to manage enquiries from every channel in one place.It ensures every request is assigned, tracked, and followed up with complete visibility into progress and customer history.
Live chat, bot flows, approved templates, campaigns, automated messages, and chat assignment, Greeting scheduler—managed centrally in nuCEM.
Capture shared inbox emails, standardize replies, automate status updates, and run group email campaigns.
Auto-routing by product, skill, or workload with SLA timers, reminders, and escalations.
Corporate customers can raise and track requests under agreed SLAs, Reports accessing—reducing manual coordination.
Create tour files, check credit limits before confirmation, and provide SOA/report access to finance teams.
Internal notes, supplier emails, auto follow-ups, consultant activity tracking, and Excel exports.
Real-time visibility into SLA performance, inquiry sources, Meta leads, productivity, lost sales, and expires.
Track closed bookings with structured after-sales service follow-ups, clear status visibility, and customer feedback metrics to ensure better service quality, repeat business, and referrals.
Capture and manage travel inquiries across all channels in one place.
• Capture inquiries from Email, WhatsApp, portals, Meta lead forms, Instagram, websites, walk ins, offline channels, and telephone calls
• Assign responsibility instantly with ownership tracking and request status visibility
• Automate routing, instant acknowledgements, SLA based escalations, and follow up reminders
• Set automatic follow ups through Email and WhatsApp, with customer updates like progress tracking, closing alerts, and reopen alerts
Run real time WhatsApp conversations and follow ups inside your Travel CRM.
• WhatsApp API integration for real time customer communication
• Templates and quick replies for faster responses
• WhatsApp campaigns and automated follow ups for engagement and retention
Ensure every inquiry is handled by the right person at the right time.
• Smart routing based on workload, team, skill, or request type
• SLA timers, reminders, and escalations to prevent delays
• Full request ownership tracking for transparency and accountability
Enforce structured sales progression from inquiry to conversion.
•Track lead status through qualification, quotation, follow ups, negotiation, and conversion
• Record enquiry source and monitor source wise ROI
• Track response time, conversion ratio, and executive performance with full visibility
Visibility for Travel CEOs, managers, and operations leaders.
•Response time tracking, conversion ratio, and executive performance reporting
• Request status, SLA performance, and aging analysis
• Lost sales analysis, enquiry source performance, and workflow insights
• Custom report generation tailored to travel business needs
We are pleased to express our satisfaction with the NuCEM platform. Joury Tours and Travel has been using “TRAACS” NuCEM for the past 6 years, and it has greatly streamlined our operations and improved overall efficiency. NuCEM’s user-friendly interface, effective communication tools, robust tracking and reporting features, and flexible customization options have added significant value to our daily workflows. Additionally, the NuCEM team’s responsive and reliable customer support has consistently ensured a smooth experience. Overall, NuCEM has become an essential part of our operations, enhancing productivity and project management. We highly recommend NuCEM to organizations seeking a comprehensive and user-friendly solution.
We are pleased to express our satisfaction with the NuCEM platform. Joury Tours and Travel has been using “TRAACS” NuCEM for the past 6 years, and it has greatly streamlined our operations and improved overall efficiency. NuCEM’s user-friendly interface, effective communication tools, robust tracking and reporting features, and flexible customization options have added significant value to our daily workflows. Additionally, the NuCEM team’s responsive and reliable customer support has consistently ensured a smooth experience. Overall, NuCEM has become an essential part of our operations, enhancing productivity and project management. We highly recommend NuCEM to organizations seeking a comprehensive and user-friendly solution.
nuCEM turns every customer conversation into a track-able inquiry with clear responsibility, response time, and outcome.
NuCEM helps travel agencies deliver faster response times, stronger customer relationships, and measurable control across sales and service workflows.
It ensures enquiries convert into confirmed revenue, and confirmed bookings
are delivered without service gaps, while owners gain complete visibility into performance.
nuCEM is built for travel companies that run on speed, trust, and control — retail, DMC, B2B, and corporate travel.
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