nuCEM helps travel businesses manage all customer inquiries—from Whats App, Email, Instagram, Website, Phone Calls, and Meta Lead Forms—in one place, with SLA-driven tracking from first contact to confirmed booking.
See how your real inquiries move from inquiry to booking inside nuCEM.
Customer Inquiries are spread across personal Whats App, emails, Instagram, and phone calls. Follow-ups depend on memory. Response times slip. Managers lack visibility. Finance is looped in late. Customers wait—and bookings are lost. nuCEM brings control back.
Team Members
Efficiency
Active User
Customer Inquiries are spread across personal Whats App, emails, Instagram, and
phone calls. Follow-ups depend on memory. Response times slip.
Managers lack visibility. Finance is looped in late. Customers wait—
and bookings are lost. nuCEM brings control back.
nuCEM is a customer engagement and front office management platform built specifically for travel businesses to ensure every enquiry is handled, tracked, and converted with accountability.
See how NuCEM helps travel agencies increase conversions, enforce SLAs, and unify engagement with finance across WhatsApp, email, Instagram, Meta Leads, and TRAACS. It’s an all-in-one platform.
nuCEM is built for travel business owners who want full visibility and control over inquiries—and for teams who need a simple system to manage daily operations without confusion.
Live chat, bot flows, approved templates, campaigns, automated messages, and chat assignment, Greeting scheduler—managed centrally in nuCEM.
Capture shared inbox emails, standardize replies, automate status updates, and run group email campaigns.
Auto-routing by product, skill, or workload with SLA timers, reminders, and escalations.
Corporate customers can raise and track requests under agreed SLAs, Reports accessing—reducing manual coordination.
Create tour files, check credit limits before confirmation, and provide SOA/report access to finance teams.
Internal notes, supplier emails, auto follow-ups, consultant activity tracking, and Excel exports.
Real-time visibility into SLA performance, inquiry sources, Meta leads, productivity, lost sales, and expires.
Track closed bookings with structured after-sales service follow-ups, clear status visibility, and customer feedback metrics to ensure better service quality, repeat business, and referrals.
We are pleased to express our satisfaction with the NuCEM platform. Joury Tours and Travel has been using “TRAACS” NuCEM for the past 6 years, and it has greatly streamlined our operations and improved overall efficiency. NuCEM’s user-friendly interface, effective communication tools, robust tracking and reporting features, and flexible customization options have added significant value to our daily workflows. Additionally, the NuCEM team’s responsive and reliable customer support has consistently ensured a smooth experience. Overall, NuCEM has become an essential part of our operations, enhancing productivity and project management. We highly recommend NuCEM to organizations seeking a comprehensive and user-friendly solution.
We are pleased to express our satisfaction with the NuCEM platform. Joury Tours and Travel has been using “TRAACS” NuCEM for the past 6 years, and it has greatly streamlined our operations and improved overall efficiency. NuCEM’s user-friendly interface, effective communication tools, robust tracking and reporting features, and flexible customization options have added significant value to our daily workflows. Additionally, the NuCEM team’s responsive and reliable customer support has consistently ensured a smooth experience. Overall, NuCEM has become an essential part of our operations, enhancing productivity and project management. We highly recommend NuCEM to organizations seeking a comprehensive and user-friendly solution.
nuCEM turns every customer conversation into a track-able inquiry with clear responsibility, response time, and outcome.
See how nuCEM increases conversion, enforces SLAs, and gives total
visibility across Whats App, Email, Instagram, Meta Leads, and TRAACS —
in one place.
nuCEM is built for travel companies that run on speed, trust, and control — retail, DMC, B2B, and corporate travel.
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General Queries - info@nucore.in
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