Our Feature Highlights

Whats App Engagement Suite

Live chat, bot flows, approved templates, campaigns, automated messages, and chat assignment, Greeting scheduler—managed centrally in nuCEM.

Email Listening & Campaigns

Capture shared inbox emails, standardize replies, automate status updates, and run group email campaigns.

Instagram DM

Automatically capture Instagram DMs with customer data.

Meta Lead Forms

Meta leads into a structured SLA workflow with a dedicated dashboard.

Smart Assignment & SLA Monitoring

Auto-routing by product, skill, or workload with SLA timers, reminders, and escalations.

Corporate Self Service Portal

Corporate customers can raise and track requests under agreed SLAs, Reports accessing—reducing manual coordination.

TRAACS Integration

Create tour files, check credit limits before confirmation, and provide SOA/report access to finance teams.

Team Productivity Tools

Internal notes, supplier emails, auto follow-ups, consultant activity tracking, and Excel exports.

Dashboards & Insights

Real-time visibility into SLA performance, inquiry sources, Meta leads, productivity, lost sales, and expires.

After-Sales Follow-Up & Feedback Tracking

Track closed bookings with structured after-sales service follow-ups, clear status visibility, and customer feedback metrics to ensure better service quality, repeat business, and referrals.

Built-In Control for Scalable Growth.

Faster Responses → More Bookings

Every Inquiry is automatically assigned to the right consultant with instant acknowledgment and response tracking.

Single Customer View → Better Follow-Ups

All conversations and inquiry history are available in one timeline across channels—no searching,
no guessing.

Operational Control → Predictable Growth

SLAs are enforced, follow-ups are tracked, and finance visibility via TRAACS ensures bookings are confirmed with confidence.

Industries

Core Travel Businesses

Travel Agencies
Retail Travel Agencies
Online Travel Agencies (OTA)
Tour Operators
Holiday Package Providers
Leisure Travel Companies
Corporate Travel Management Companies (TMCs)
B2B Travel Companies
DMCs (Destination Management Companies)

Air, Hotel & Accommodation

Airline Sales Agencies
Consolidators
Hotel Booking Agencies
Hotel Chains (Sales Offices)
Serviced Apartments
Homestay & Vacation Rental Operators

Visa & Documentation Services

Visa Consultants
Visa Processing Companies
Immigration & Travel Documentation Services
Passport & Attestation Service Providers

Ground & Transport Services

Rent-a-Car Companies
Chauffeur & Cab Service Providers
Airport Transfer Services
Fleet & Mobility Service Providers

Cruise & Specialty Travel

Cruise Booking Agencies
Luxury Travel Companies
Experiential & Adventure Travel Operators
MICE & Event Travel Companies
Religious / Pilgrimage Tour Operators

Insurance & Financial Travel Services

Travel Insurance Providers
Corporate Insurance Brokers (Travel)
Forex & Currency Exchange Providers

Corporate & Managed Travel

Corporate Travel Desks
In-house Travel Departments
Travel Procurement Teams

Digital & Lead-Driven Travel Businesses

Travel Companies Using WhatsApp & Meta Leads
Instagram & Website Lead-Based Travel Businesses
High-Volume Enquiry Travel Companies

Proof of Control

  • SLA Dashboards With Reminders And Escalations
  • Dedicated Meta Leads Dashboard
  • Follow Up Calendar
  • TRAACS Integration For Credit Checks, Tour Files, And SOA Access

See your real inquiry flow. No obligation.

See how nuCEM increases conversion, enforces SLAs, and gives total visibility across Whats App, Email, Instagram, Meta Leads, and TRAACS — in one place.

Book a Demo
Select the fields to be shown. Others will be hidden. Drag and drop to rearrange the order.
  • Image
  • SKU
  • Rating
  • Price
  • Stock
  • Availability
  • Add to cart
  • Description
  • Content
  • Weight
  • Dimensions
  • Additional information
Click outside to hide the comparison bar
Compare